1. What products do you offer on Smart Mart?

We specialize in premium electronic gadgets, high-quality audio products, musical instruments, and accessories. Our range includes headphones, speakers, amplifiers, guitars, keyboards, and more.

2. Are the products sold on Smart Mart genuine?

Yes, we only offer 100% authentic and genuine products sourced from authorized distributors and trusted brands.

3. Do your products come with a warranty?

Yes, all products sold on Smart Mart come with the manufacturer’s warranty. Please refer to the product description for specific warranty details.

4. How can I contact customer support?

You can contact us via email or phone for any assistance. Visit the Contact Us section of our website for details.

5. What payment options do you accept?

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets.

6. Do you provide free shipping?

Yes, we offer free shipping on most orders. Specific terms may apply based on the product and delivery location.

Return and Refund Policy

7. What is your return policy?

We accept returns within 7 days only if the product is Dead on Arrival (DOA). The product must be reported as DOA immediately upon delivery, and it should be in its original condition with all accessories and packaging intact.

8. What should I do if I receive a Dead on Arrival product?

If you receive a DOA product, contact our customer support within 48 hours of delivery. We will assist you in initiating a replacement process.

9. Can I return a product if I don’t like it or change my mind?

Unfortunately, we do not accept returns for reasons such as dislike or change of mind. Returns are strictly limited to cases where the product is Dead on Arrival.

10. How do I initiate a return for a Dead on Arrival product?

You can initiate a return by contacting our customer support team with your order details and proof of the issue (photos or videos of the DOA product).

11. How long does it take to process a replacement?

Once the returned product is inspected and confirmed as DOA, we will process a replacement within 5-7 business days.

12. Do you offer refunds for Dead on Arrival products?

Refunds are only provided in cases where a replacement is not possible. Our team will guide you through the process if applicable.

Have more questions?

Feel free to contact us through the Contact Us section on our website. We’re here to help!